We’re not just villa rental professionals; we’re also Mexico specialists. We live here, our families live here, and we have an unrivaled knowledge of this wonderful country. We work on first-name terms with homeowners, which means we can negotiate exceptions in special circumstances and offer the very best prices.

Our connections and expertise also help us to deliver an outstanding level of service. We provide a villa coordinator to each homeowner to guide them through every step of the vacation — from pre-arrival to post-vacation — to make sure everything is perfect. It’s a double-layered concierge and protection service that benefits all parties.

We aim to create a life-changing experience for every one of our guests and to help them discover the extraordinary culture, history, and beauty of Mexico.

Each and every villa we have in our portfolio has been through a rigorous selection process with only the very best passing. This includes a property visit from one of our experienced and discerning villa experts who will thoroughly inspect it, making sure it meets our strict criteria.

Our expectations are incredibly high — we only accept five-star amenities and service — so you can be assured that any villa you book through us will be among the very best around.

Villa owners and managers must also guarantee to offer their best rates to our clients, which means we only offer the very best prices.

All our villas come with housekeeping and a 24/7 concierge. Many luxury villas also come with additional staff, such as highly-trained chefs and butlers. Where they are not included, travelers have the option to include them as an extra.

The villas we offer will take your vacation to unprecedented levels of luxury at a price you will love. Often costing around the same as a hotel stay, our villas come with world-class amenities, extraordinary service, and a level of intimacy you won’t get at a hotel. Plus, if you’re worried about missing out on the amenities a resort stay offers, don’t be. As previously mentioned, all our villas come with dedicated staff, and all-inclusive villas are available.

Of course, we are a Mexico-based travel company, and this is where we shine! Whether you want to visit ancient Maya ruins, swim with whale sharks, or tour Frida Kahlo’s home, we’ve got the connections and the know-how to make it happen.

Our quotes do not include flights, but we can book them for an additional fee. Some villas do come with transport included, and we will always be very clear in what the rate does and does not include. We do offer additional transportation in all the destinations we cover.

Our quotes for each property are very detailed in what they include. Some villas are flexible and can be rented out with fewer bedrooms with the rates adjusted accordingly. However, the villa remains for your party’s exclusive use. Villas may not be occupied by more guests than specified in the rental agreement.

Normally a five to seven night stay is required; with exception to specific villas in Los Cabos which offer a three night minimum. However, many villas will consider shorter stays, especially if you are nearing your departure date. During the Christmas and New Year’s holiday period, each villa requires a seven night minimum stay, with turnover typically on December 27/28/29.

Each of our villas has a 24/7 local host and concierge who are nearby should there be any problems. You will also have a 24/7 emergency contact from Journey Mexico who will check-in on you throughout your stay to make sure everything is going well.

The typical payment policy for villas is 50% down within the first five days of reservation to secure your dates, with final payment 60 to 90 days in advance. Cancellation policies vary, but deposits are usually non-refundable unless the owner can re-rent the space.

We understand plans change and will do everything possible to accommodate your needs and work with owners to find a solution. Repeated changes may incur an additional fee.

We suggest you purchase additional insurance for your trips.

Villas typically require a security deposit, which Journey Mexico normally holds on to, in case there is damage to the villa. Any damage to the villas will be investigated by Journey Mexico, the client, and property management before funds are released to cover the damage. In the event of no damage, we refund the security deposit within 15 days.